topic Re: Add-Ons in Get Support

Add-Ons

Safa51 — Tue, 04 Jan 2022 10:04:13 GMT

I purchased add-Ons for U.S use

but it doesn’t work I can’t use my phone in U.S

Re: Add-Ons

pkaraa — Thu, 02 Dec 2021 16:20:49 GMT

Was it your first add-on purchase or subsequent.

There should be 24 hours gap since the previous one expires.

Contact Support and create a ticket.

Re: Add-Ons

Safa51 — Thu, 02 Dec 2021 16:21:44 GMT

I have 1000/roaming U.S but my phone doesn’t work in US

Re: Add-Ons

Anonymous — Thu, 02 Dec 2021 16:22:47 GMT

@Safa51 : You bought the wrong add-on. It doesn't say roaming. You need the ones that say roaming.

Re: Add-Ons

hTideGnow — Thu, 02 Dec 2021 16:25:37 GMT

@Safa51 wrote:
I have 1000/roaming U.S but my phone doesn’t work in US

1000? do you have the 1000 US Long distance minute instead? The 1000 minutes is a US Long distance call to use when you are in Canada.

you need to check the Add-ons that say Roaming and buy those

US Roaming Text - $8

US Roaming - Unlimited talk (10 days) - $8

US Roaming - Talk Text (10 days) $15

US Roaming - 250MB Data (10 days) - $10

US Roaming - 500MB Data (10 days) - $15

US Roaming - 1GB Data (10 days) - $20

US Roaming - Talk Text 250 Data (10 days) $20

Re: Add-Ons

Triguy — Thu, 02 Dec 2021 16:28:27 GMT

US Roaming6

10 day packages

U.S. Talk, Text and 250 MB Data bundle: $20
U.S. Talk and Text Bundle: $15
U.S. Talk Only: $8
U.S. Text Only: $8

Re: Add-Ons

Anonymous — Thu, 02 Dec 2021 17:15:45 GMT

@Safa51

For US Roaming 10 day packages
Unlimited U.S. Talk, Text and 250MB Data Bundle = $20
Unlimited U.S. Talk and Text Bundle = $15
Unlimited U.S. Talk Only = $8
Unlimited U.S. Text Only = $8
U.S. Data Only 10 day packages
250MB = $10
500MB = $15
1GB = $20

sign in to Self-Serve, to review your account, if you found at Available Funds: $$

Try To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link..

and you can try select manual network settings