topic Re: Referral discount not applied in Get Support

Referral discount not applied

John2348 — Thu, 29 Feb 2024 02:04:44 GMT

I signed up 2 new customers with P B with my referral code , 2 moths ago yet I do not see any credits on my subscription for the referrals , is there any issues here?

thanks in advance.

Re: Referral discount not applied

softech — Thu, 29 Feb 2024 02:06:40 GMT

@John2348 you are on the new Public Rewards system?? if so, the points will be added to your My Rewards. Please check the transaction history of the Rewards portal

if confirm not therez message support for further investigation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Referral discount not applied

BKNS27 — Thu, 29 Feb 2024 02:13:08 GMT

@John2348

I would suggest you contact a CS_Agent to investigate if your referral code was used at all or entered the code correctly.

DM them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If the code was entered correctly, you should got a text indicating “Cha-ching! You just added to your Refer a Friend Reward-way to go! Keep referring to earn more. View your Reward account”

Also the 2 members should receive a $10 credit after 72 hours.

Re: Referral discount not applied

Sansan — Thu, 29 Feb 2024 02:09:00 GMT

Should be there. You get $1.00 for each. Should show under your rewards tab. They each get $10. Did you check with them?

If you can confirm not there, then send cs a message at the link below.

Click, type, send

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437