topic Switch from physical sims delivery to eSIMs or pick up in Get Support

Switch from physical sims delivery to eSIMs or pick up

Peanutbutter — Fri, 01 Mar 2024 08:45:03 GMT

Hi,

I just completed the signup for the 34/50G service and I would like to start using it immediately. I picked the physical SIMs delivery which I want to change it to either eSIMs or pick up now. Can someone please help me with this request?

thanks!

Re: Switch from physical sims delivery to eSIMs or pick up

Sansan — Thu, 29 Feb 2024 00:24:37 GMT

I suppose you can download the public mobile app and purchase the esim and activate to start using now.

You can select the Subscription and Add-ON page to do so.

When the sim card arrive I suppose you can sell it, keep it for future use or change the number in the app from the esim to the sim.

Or you can call a Telus/Kodo store in your area to see if they have them in store and buy for $10 plus taxes. People also purchase from Amazon.

Re: Switch from physical sims delivery to eSIMs or pick up

softech — Thu, 29 Feb 2024 00:28:20 GMT

@Peanutbutter if you don't mind paying the extra, get a physical sim and you can complete the activation

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Or if you really want eSIM, you will need Support help to log8n My Account (get pass the initiate validation on the app) and buy esim from app

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Switch from physical sims delivery to eSIMs or pick up

Peanutbutter — Thu, 29 Feb 2024 00:37:39 GMT

Thank you for your comments. I would like to explore the eSIMs option. I have used eSIMs in the past on my iPhone. How do I get a CS agent to help me get pass the initiate validation on the app and configure a eSIMs? @softech when I clicked on the link you provided; it took me to a private message page but without any action I can perform. thanks!

Re: Switch from physical sims delivery to eSIMs or pick up

softech — Thu, 29 Feb 2024 00:41:11 GMT

@Peanutbutter click on the link and you can start typing and it will send message to CS agent