topic Re: $34 50gb Canada-US plan Availability Inquiry in Get Support

$34 50gb Canada-US plan Availability Inquiry

aceyed — Wed, 28 Feb 2024 19:33:42 GMT

The fine print for the new promotional $34 50gb Canada-US plan says it's for Quebec residents only and is intended for use in Quebec. I am an existing customer in Ontario and was able to switch to this plan on renewal, I just want confirmation whether this plan will work for me or not, because I don't understand why I was able to switch to it if it's stated as Quebec only.

Re: $34 50gb Canada-US plan Availability Inquiry

hairbag1 — Wed, 28 Feb 2024 19:37:44 GMT

@aceyed

the most recent $34 US / Canada plan makes no mention of a Qubec only option.

added pic..

Re: $34 50gb Canada-US plan Availability Inquiry

Phil_Adelphus — Wed, 28 Feb 2024 19:37:14 GMT

@aceyed It's not Quebec only, the small print in plan details has small numbers or symbols such as ++ that have to be matched with the items in the plan. If there isn't a corresponding number/symbol in the plan then it doesn't apply. I know it's confusing but a lot of companies do the small print this way.

Re: $34 50gb Canada-US plan Availability Inquiry

Bamboozled — Wed, 28 Feb 2024 20:44:03 GMT

The 75 gb plan that's shown, I can't seem to find it when I try to change my sub. Is it still available?

Re: $34 50gb Canada-US plan Availability Inquiry

Lemon2023 — Wed, 28 Feb 2024 23:21:12 GMT

Oh no! I bought the $34 50 gb Canada-US plan and didn't recognize it is for use in Quebec. I am new with Public Mobile and is living in Vancouver. What can I do now? Today, I receive the SIM card by mail but I can't activate the SIM card. Does it because of the plan? Can I get the refund?

Re: $34 50gb Canada-US plan Availability Inquiry

Phil_Adelphus — Wed, 28 Feb 2024 23:50:00 GMT

@Lemon2023 It isn't just for Quebec. If you're having problems activating the sim card you can contact customer service, try the chatbot first, the message symbol bottom right. If that doesn't hellp then send a private message to agents here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages.

But first are you using the Public Mobile app? It is required for activation. What heppens why you try to activate?

Re: $34 50gb Canada-US plan Availability Inquiry

Lemon2023 — Wed, 28 Feb 2024 23:50:29 GMT

I am new with Public Mobile. I followed the app instruction to activate my physical SIM card. After I keyed in all the required information and hit continue. It said that Unsuccessful 😞

Re: $34 50gb Canada-US plan Availability Inquiry

Phil_Adelphus — Wed, 28 Feb 2024 23:53:09 GMT

@Lemon2023 Contact customer service, they will sort it out for you.