topic Re: Pictures not sending in Get Support

Pictures not sending

NF96 — Mon, 26 Feb 2024 05:16:52 GMT

In February pictures stopped sending or receiving. I have unlimited picture messaging ( SMS). How do I fix this?

Text messages go through but not pictures

Re: Pictures not sending

softech — Mon, 26 Feb 2024 00:48:43 GMT

@NF96

what model of the phone you have?? Your issue could be related with this:

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

if you are using a device that released after 2017, generally, you can simply click Reset All networks or Reset network settings to get the latest APN

Also, you can make a manual update, here are the old and new settings

Old settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

Re: Pictures not sending

Priority — Mon, 26 Feb 2024 04:11:55 GMT

I've had the same problem but only in the states, my pictures take forever to send when roaming.

Receiving them without any issues.

Re: Pictures not sending

natewu — Wed, 28 Feb 2024 22:54:05 GMT

I have the new settings but I am still not able to receive or send pictures on mms, my phone is listed on the compatible device list(pixel 5)

Re: Pictures not sending

Priority — Sat, 06 Apr 2024 17:44:20 GMT

This is surprisingly still an issue impacting quite a few users.