topic Re: US data did not work so had to purchase it twice - want refund in Get Support

US data did not work so had to purchase it twice - want refund

Giorshev — Wed, 28 Feb 2024 21:05:21 GMT

On Feb 20th I purchased the US talk/text/data plan. The data did not work. I then had to purchase the US data plan to get the data that I should have received with the original purchase. I would like a refund for the second purchase since data should have been included. And help please.

Re: US data did not work so had to purchase it twice - want refund

softech — Wed, 28 Feb 2024 21:10:24 GMT

@Giorshev yes PM support likely will be able to reverse one of the transactions and credit it back to your account. Please open ticket with them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: US data did not work so had to purchase it twice - want refund

Sansan — Wed, 28 Feb 2024 21:10:39 GMT

There is a policy of no refunds, however you can ask cs at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US data did not work so had to purchase it twice - want refund

Phil_Adelphus — Wed, 28 Feb 2024 21:11:23 GMT

@Giorshev Which add-on did you get? The $15 one doesn't include data. If you got the $30 one that does include data but it didn't work you can contact customer service at this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages. It seems odd that the extra add-on worked which is why I wonder if you got the $15 talk and text US roaming the first time.

Re: US data did not work so had to purchase it twice - want refund

Giorshev — Wed, 28 Feb 2024 21:16:23 GMT

I bought the $30 add on.