topic Re: Changing plan in Get Support

Changing plan

Michael23423423 — Fri, 01 Mar 2024 08:55:02 GMT

Hi. I'm a public mobile customer. I tried to switch from the $40, 30 GB to the 4G $29 20 GB option. I tried to switch directly but the app didn't show the cheaper offer (what a shame). I used a different email to open a new account and transfer my number. I was charged 30$ for the new plan and when I tried to transfer my number, the system gave an error (invalid #). I'm guessing it's because I'm already a customer. I'm not sure why Public is making it harder for current customer to get a better deal. Is there a way to resolve the issue without the need to change the carrier?

Thank you

Michael

Re: Changing plan

BKNS27 — Wed, 28 Feb 2024 20:14:45 GMT

@Michael23423423

This is common to attract new members from all carriers.

Plans change approximately every month for new and existing members.

The best deals are normally around Black Friday and Boxing Day.

You can try DM a CS_Agent and try your luck to see if they will switch it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing plan

Handy1 — Wed, 28 Feb 2024 20:14:58 GMT

@Michael23423423 There’s a 50GB $34 CAN/US plan for existing customers

Re: Changing plan

Phil_Adelphus — Wed, 28 Feb 2024 20:15:00 GMT

@Michael23423423 You can't transfer phone numbers from one PM account to another. Perhaps you might want to change your wanted number to the $34 for 50GB plan which is available to new customers and still a saving? I'm not sure that customer support can do much except maybe cancel and refund the second account if you decide to go with the $34 plan but you can contact them using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing plan

Michael23423423 — Wed, 28 Feb 2024 20:15:21 GMT

How to fix the issue. I was charged for the new plan and I'm unable to switch my number. Any suggestions?