topic Re: Cannot receive full access code in Get Support

Cannot receive full access code

ArexRuu — Wed, 28 Feb 2024 19:49:06 GMT

New user here, the new sim card is not able to join the Public Mobile network so I cannot receive the authentication number that is sent to my cell phone number. My online accound confirms that the subscription is activated. I restarted and reinstalled the sim card multiple times without success.

Re: Cannot receive full access code

Meow — Wed, 28 Feb 2024 19:50:35 GMT

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

Re: Cannot receive full access code

will13am — Wed, 28 Feb 2024 19:52:15 GMT

@ArexRuu , are you saying that your phone is not connecting to the network despite the account being in active status. Please confirm from the profile tab that the SIM card number recorded in the account matches up to the information printed on the SIM card. If you have another phone, perhaps try the SIM card in that phone. It is possible that your phone might be having problems reading the SIM card.

Re: Cannot receive full access code

LeeBee2 — Thu, 29 Feb 2024 01:10:42 GMT

We are stuck in the same situation. We do not get the above screen. It just keeps routing us back to the send code screen. I am waiting for Public to get back to me. They have provided several fixes none of which have worked. Very frustrating.

Re: Cannot receive full access code

hephziba — Wed, 03 Apr 2024 13:06:55 GMT

same situation. I suspect defected SIM card now. I bought SIM from amazon.

Re: Cannot receive full access code

Louden77 — Sun, 09 Jun 2024 14:20:19 GMT

Don't see option of didn't get code.