topic Re: Trouble getting ticket in to unsuspecting my account in Get Support

Trouble getting ticket in to unsuspecting my account

Deemufford1 — Wed, 28 Feb 2024 16:42:25 GMT

I think I missed a day phone was on hold now went to unsuspend and account is gone need it back

Re: Trouble getting ticket in to unsuspecting my account

TheSterlinger — Wed, 28 Feb 2024 16:50:11 GMT

When you sign in if you make a payment for your phone plan your account should be unsuspended.

Re: Trouble getting ticket in to unsuspecting my account

Meow — Wed, 28 Feb 2024 16:57:55 GMT

Pay the bill and account will be active again.

You do not need agent for this action. Only if it is not renewed after payment agent might assist you.

Re: Trouble getting ticket in to unsuspecting my account

Phil_Adelphus — Wed, 28 Feb 2024 19:34:27 GMT

@Deemufford1 If your account is gone are you sure you haven't gone 90 days since your last payment expired? If you want to check with customer service use this link to send a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages if no envelope. You need to be logged in to this community for the link to work.