topic Re: email issues with account in Get Support

email issues with account

nelsoncarreiro3 — Wed, 28 Feb 2024 18:21:35 GMT

I opened an account for my son a fews years ago with my email, now i want to open one for myself but i cant use the same email twice. how do i add his email to his account so that i can use mine for my own new account?

Re: email issues with account

hTideGnow — Wed, 28 Feb 2024 18:25:29 GMT

Hi @nelsoncarreiro3

is your son's account from a few year ago still active? If it is, then yes, you need another email to open a second account, PM system is one email only for one account. Get a free Gmail or Outlook.com

But if the son's account already closed, then CS agent can probably help. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: email issues with account

TheSterlinger — Wed, 28 Feb 2024 18:33:52 GMT

If you sign onto your son’s account you will see a drop-down arrow that says profile. If you click it you’ll see manage EverSafe ID click it. Then you’ll be able to change the email address to his.

Re: email issues with account

Meow — Wed, 28 Feb 2024 18:44:47 GMT

Each PM account requires unique email.

If your email provider (gmail, for example) allows and provides aliases you can use SAME email just differently spelled: abcdef@gmail.com is the same mailbox as abc.def@gmail.com but it is 'different' email for PM.

Re: email issues with account

Boki — Wed, 28 Feb 2024 20:23:31 GMT

YOu forgot to remove your real name... Debbi