topic Re: Subscription change in Get Support

Subscription change

ross11 — Fri, 01 Mar 2024 08:58:24 GMT

I recently subscribed to a $34 5G 30 GB plan I see now that they have a promotion for $34 5G 30gb Canada US plan can I change plans so I have access to US calls this would be very helpful since where I'm located I I'm always getting messages incorrectly welcoming me to the US add-ons

Re: Subscription change

Meow — Wed, 28 Feb 2024 18:06:46 GMT

If you can see that plan when you log in to your account then you can schedule plan change and on next renewal you will be switched to new one.

If new plan you like is for new customers only then you are considered as 'old' customer and you are not eligible to subscribe.
You can always ask agent to change your plan and they might do it for you but not always (depending on agent).

OR you can keep current plan for 30 days then cancel it and right now open new plan (new SIM, new email, etc.).

Re: Subscription change

wetcoaster — Wed, 28 Feb 2024 18:24:50 GMT

You can get rid of those "welcome to the US" texts by going into your phone's settings and manually change network settings from automatic to Public Mobile. *

If you want to update your plan (at the same cost), the $34 Can/US plan is now available to existing customers as well. Go into your account and change subscription. Make sure to chose "change at renewal" so that you don't forfeit non-refundable plan cost and remaining data on your current plan.

* Edited to add that, obviously the manual network setting only makes sense on the Canada only plan. If you update to the Can/US plan your phone would likely just automatically pick the connection with the stronger signal, no matter if it's PM (Telus) or T-Mobile or AT&T across the border.

Re: Subscription change

Phil_Adelphus — Wed, 28 Feb 2024 18:11:53 GMT

@ross11 There is a $34 for 50GB Canada/US, is that the one you mean? If so you can just log in to your account and select a subscription change to that plan but make sure to select it for next renewal and not an immediate change otherwise you will lose what you paid for the current plan. You might still get the messages though because they are automatic when the system senses you have crossed the border, maybe someone else knows if that would still be a thing.

Re: Subscription change

hTideGnow — Wed, 28 Feb 2024 18:12:41 GMT

HI @ross11

yes, the plan is available to subscribe on your My Account. Login My Account, Change Subscription and you can request plan change, schedule it using Change on Renewal