topic Re: esim card in Get Support

esim card

mickey789012 — Wed, 28 Feb 2024 17:04:01 GMT

l am just wondering if there is a way to talk to a public mobile mobile agent as l am trying to transfer to public mobile and it is telling me l am getting we are having transfer my number as i enter a wrong esn/meid number and l enter my imei number and the number i want to port and how can l fix that

Re: esim card

PM_5G — Wed, 28 Feb 2024 17:17:25 GMT

Use Account # from your previous provider - I found that works every time!

Not sure if you can change that - I also had issues with transferring using IMEI because you need to supply the IMEI you set up with your previous provider when you set up your account....

Re: esim card

mickey789012 — Wed, 28 Feb 2024 17:16:10 GMT

i did but it is telling me i provide the wrong esn/meid number

Re: esim card

mickey789012 — Wed, 28 Feb 2024 17:22:26 GMT

ok i have reply to it

Re: esim card

PM_5G — Wed, 28 Feb 2024 17:46:09 GMT

Private Message customer service directly, this link will create the message....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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