topic Port issue in Get Support

Port issue

craigtaylor123 — Wed, 28 Feb 2024 15:20:33 GMT

Hello,

I switch to public mobile from Bell last night and I don't think the port went through. I can't make phone calls or use data. Would there be a number for me to call and fix this issue?

Thanks!

Craig

Re: Port issue

softech — Wed, 28 Feb 2024 15:26:00 GMT

@craigtaylor123

if you cannot even make calls, it is a sim provisioning issue and not port.

are you using physical sim or esim? and are you on Anrdoid or iPhone?

if you are using physical sim, try your sim in another phone. If that still does not work, open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Port issue

Dunkman — Wed, 28 Feb 2024 15:27:01 GMT

@craigtaylor123

Since your data does not work and you are unable to make calls, it is likely an account issue (versus porting).

Try to reboot your phone and see what happens.

With a stuck port, you should be able to call, text out and data works.. Just unable to receive texts and calls.

If after reboot, it still does not work. You will need to contact customer service agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port issue

hairbag1 — Wed, 28 Feb 2024 15:32:15 GMT

@craigtaylor123

click on the little envelop icon on top right side of page...I sent you a number you can call to have the port process re initiated.

edited....

okay so hold off on this unless all other options fail !

Re: Port issue

Dunkman — Wed, 28 Feb 2024 15:30:16 GMT

@hairbag1 wrote:
@craigtaylor123
click on the little envelop icon on top right side of page...I sent you a number you can call to have the port process re initiated.

Unlikely to be a porting issue alone. If the account is not set up and working properly and you try to port over, it may cause further issues. OP likely needs to contact CSA.