topic Outage in Get Support

Outage

david771234 — Wed, 28 Feb 2024 10:57:39 GMT

Hello,

Does anyone else have connectivity issues right now, around 6am on February 28? I can receive but not send SMS messages. I cannot send or receive MMS messages. Calling and data appear to be working fine. I have had no configuration changes on my phone.

Thanks,

David

Re: Outage

HALIMACS — Wed, 28 Feb 2024 11:02:53 GMT

@david771234

Review this link:

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Feb-14/td-p/1134839

If this is not the issue, try resetting your device by rebooting and resetting network connections.

Failing that, contact support:

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Outage

Phil_Adelphus — Wed, 28 Feb 2024 11:32:26 GMT

@david771234 There are outages in Alberta and BC, here's the map in case you are in those areas although you said calls and data are working OK.

https://www.telus.com/en/outages

SMS should not be affected by the MMS changes. If not affected by the recent changes MMS should work if you have cellular data enabled so as @HALIMACS said, best to contact customer service if the suggestions don't work.