topic How to reactivate my plan in Get Support

How to reactivate my plan

Liv_dyh — Wed, 28 Feb 2024 05:56:49 GMT

My auto-pay credit card expired in Nov2023 and I forgot about it. As such my account has been suspended since 25Dec2023. Now I want to reactivate my account and I have updated the credit card info. But my account still shows "deactivated". How do I reactivate it before I lose my account forever at 90th day (25Mar2024). Thank you.

Re: How to reactivate my plan

softech — Wed, 28 Feb 2024 05:35:56 GMT

@Liv_dyh make a payment by clicking on Pay and Resume Services.

If that does not work and you got an error message, open ticket with PM support and they can help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: How to reactivate my plan

BKNS27 — Wed, 28 Feb 2024 09:41:52 GMT

@Liv_dyh

Don’t leave the nonpayment for longer than 90 days or your account will be closed, SIM will be useless and your number will be returned to the carrier you got the number from.

Meanwhile, just purchase a voucher and dial 611 and enter the voucher number and pin to regain service from these locations:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

Or follow @softech recommendation.