topic Re: Incorrect Data Usage in Get Support

Incorrect Data Usage

Okanaganman1 — Mon, 25 Mar 2024 03:34:29 GMT

I received a notification that I’d used 95% of my 40gig plan since Feb 7 renewal. I never use this much data. I checked daily usage and it all added up to approx 3 gigs which is normal. I did submit a ticket a couple of days ago but have heard nothing as yet. Is it normal to not hear back in more than two days or am I to impatient. Anyone else have this issue? Solution? Thanks all!

Re: Incorrect Data Usage

softech — Tue, 27 Feb 2024 17:26:16 GMT

@Okanaganman1

What phone you have? If you have Android, you can confirm your usage on the phone. Just change the Cycle start date back to Feb 7 and it will show you the usage

Re: Incorrect Data Usage

BKNS27 — Tue, 27 Feb 2024 18:02:18 GMT

@Okanaganman1

I suggest you login to your account and check your usage. It is more up to date and it is updated twice a day…around noon and around midnight.

Also, check to see if the notification is from the data counter on your phone and not from PM.

Re: Incorrect Data Usage

Okanaganman1 — Wed, 28 Feb 2024 05:22:42 GMT

I did log into my account and it shows the incorrect usage. Since Feb7 it’s showing I’ve used 38.6gigs. I tallied up all the daily usage on the PM site since it renewed and it only adds up to approx 3 gigs to date. Makes no sense. Seems like a glitch of some sort.

Re: Incorrect Data Usage

Okanaganman1 — Wed, 28 Feb 2024 05:23:38 GMT

iPhone 13 mini.

Re: Incorrect Data Usage

Okanaganman1 — Wed, 28 Feb 2024 05:29:58 GMT

Thanks but I logged in and it shows it in my PM account that my 40 gigs is almost depleted since Feb 7 renewal