topic Re: Subscription Not Activated in Get Support

Subscription Not Activated

HarryKaun — Tue, 27 Feb 2024 22:07:09 GMT

Got to end of process on App, received this message, Subscription Not Activated - something went wrong, etc. As suggested in a post, I tried logging out, waited 5 mins, log back in and after entering the validation code I received via email, it logged me out. I'm new to PM, any help? I can't even figure out how to generate a ticket. Thxx.

Re: Subscription Not Activated

softech — Tue, 27 Feb 2024 22:10:46 GMT

@HarryKaun to submit ticket to PM support, please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you ther

But arr out activating an eSIM?? Maybe we can help further

Re: Subscription Not Activated

HarryKaun — Tue, 27 Feb 2024 22:13:42 GMT

No I bought the physical sim card. Thanks for the info on the CS Agent, I was able to send the message.

Re: Subscription Not Activated

CS_Agent — Tue, 27 Feb 2024 23:19:28 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.

Public Mobile Team.