topic Number Transfer Failed in Get Support

Number Transfer Failed

Sleeper13 — Tue, 27 Feb 2024 21:16:23 GMT

I subscribed to a new plan on Public Mobile yesterday and started the Number transfer process.
My previous provider is canceled now, but while transferring, a message popped up on my phone saying "Public Mobile number transfer failed" or something like that.
I'm stuck now, can someone assist me with this?
Appreciate it.

Re: Number Transfer Failed

softech — Tue, 27 Feb 2024 21:31:24 GMT

@Sleeper13

you are not trying to port from Koodo prepaid service, right?

And at which point you got that error message? did you get it while you are at Step 5 of the activation? Or you completed the activation (Step 6) already and got an email telling you about the port failure?

Since you got the failed message, confirm if you number can be ported into PM:
https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

And account on the old provider must be active to be able to port. So, check with your old provider and see if they allow you to resume the service first so you can request porting. Once sorted, you can then arrange porting again from PM side

Re: Number Transfer Failed

Sleeper13 — Tue, 27 Feb 2024 21:40:00 GMT

No, I'm from Bell.
I'm not exactly sure which step I got the error message.
But the error message comes from iPhones native notification, I didn't get any email specifying the failure.
Thank you for the link, the result showed my number is eligible to move.
Before I activate my old provider, I just want to make sure this won't happen again.

Re: Number Transfer Failed

softech — Tue, 27 Feb 2024 21:42:54 GMT

@Sleeper13

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them