topic Unable to Cancel in Get Support

Unable to Cancel

NelsonG — Tue, 27 Feb 2024 20:49:07 GMT

I have been trying to cancel. I got two numbers with Public Mobile. I call them and their system says the numbers don't exist. I log into my account and see no numbers registered to it. The payments still come out of my credit card but they say they can't find the phone numbers. I tried the chatbot and it says go to the payments tab, but there is no payments tab to go to because all it gives me is an option to subscribe as though I have no account with Public Mobile already. I'm going nuts trying to deal with this mess.

Re: Unable to Cancel

softech — Tue, 27 Feb 2024 20:51:34 GMT

@NelsonG

if you can login to My Account, the account is still there, just need to make sure if auto payment is disabled

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Unable to Cancel

AY11 — Tue, 27 Feb 2024 20:54:47 GMT

You can pm CS agent regarding your issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437