topic What is the step by step process for Sign up ? in Get Support

What is the step by step process for Sign up ?

Varshal09 — Tue, 27 Feb 2024 19:32:06 GMT

Hi Guys,

I am looking to port my brother's number to Public mobile.
I am not sure what is the process.
I don't want to miss out on current promotions. If I order free sim card, shipping will take 10 days. Not sure if this promotion will stay for another 10 days.

I would like to know when to create an account, when to activate sim card and how to select the current promotional plan $34 US-Canada plan. Also looking to port existing number from Freedom mobile.

If someone can provide complete steps, that would be a great help.

Thank you.

Re: What is the step by step process for Sign up ?

softech — Tue, 27 Feb 2024 20:40:41 GMT

@Varshal09

You want to first confirm your number is eligible to port into PM first here:

Confirm your number is eligible to port into PM (it is a Koodo site because both Koodo and PM use the same Telus system):
https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

Then, make sure the Freedom account is still active. Login to your Freedom Mobile account and make note of the account number

Next, get a Public Mobile sim card from

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free 7 to 10 days Shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you have the sim card, activate your account by using the PM app (preferred way) or online on PM web site - https://www.publicmobile.ca/plans , pick a plan and click Subscribe. (Please note you can start from the site but you will still need to download the app to complete the activation after the payment step).
After the payment step, you will get to the phone number step. You will request to Transfer your exiting number instead of picking a new number. Please provide your current phone number and the Freedom Mobile's account number as the porting info.

Once activation is completed , still have the Freedom Mobile sim card in your phone. Freedom will send you a SMS and ask your permission for the porting. You need to reply YES within 90 mins for the porting to complete

Once replied yes, you can put your PM sim card in a phone and wait for incoming calls to come. Reboot your phone ever 30 mins and test incoming call from another line. If incoming call reaches your PM sim card, then the Porting is completed

Re: What is the step by step process for Sign up ?

Varshal09 — Tue, 27 Feb 2024 23:04:56 GMT

Hi @softech

Nice write up. I think it covers everything.

My concern here is - If I go to store, I will have to buy the sim card.
Today PM is giving free Physical sim card if bought online and they also have a $34 promotion. If I order online sim card, will I be able to subscribe to this plan (which is after 10 days) ?
How to combine these 2 things into the steps you provided earlier.

Thanks.

Re: What is the step by step process for Sign up ?

softech — Tue, 27 Feb 2024 23:15:23 GMT

@Varshal09 you can in fact subscribe now using the PM app and choose to get a sim card for9m PM during activation

PM will take full payment now, and you account will be locked in with the plan of your choice. When you get the sim card couple days later, log back into the app to enter the sim card number and complete the registration