topic Incorrect ESN/MEID from Bell to PM in Get Support

Incorrect ESN/MEID from Bell to PM

megan_liz — Wed, 28 Feb 2024 06:07:15 GMT

During the transfer of mobile number process I inputted my EMEI instead of my Bell account number, I have now realized this was a mistake. Now, PM has sent me a message regarding incorrect ESN/MEID.

Can someone please tell me how to get this resolved or someone PM me the support number to call? I really need to get this fixed as soon as possible.

Thanks!

Re: Incorrect ESN/MEID from Bell to PM

hairbag1 — Tue, 27 Feb 2024 18:57:16 GMT

@megan_liz

I'll message you the port assistance number...watch the envelop icon top right side of page.

Re: Incorrect ESN/MEID from Bell to PM

hTideGnow — Tue, 27 Feb 2024 18:58:24 GMT

@megan_liz

Call the porting team and provide them the account number, not IMEI.

i will send you the porting team number to your community inbox

Re: Incorrect ESN/MEID from Bell to PM

megan_liz — Tue, 27 Feb 2024 19:06:09 GMT

Thank you so much!

Re: Incorrect ESN/MEID from Bell to PM

Humberth — Tue, 27 Feb 2024 19:54:58 GMT

Do you mind if you send it to me as well, please?

I had the same issue

Re: Incorrect ESN/MEID from Bell to PM

muko — Tue, 27 Feb 2024 22:21:10 GMT

Hi,
Could you please send me the porting team number as well. I'm also having the "incorrect ESN/MEID" issue

Re: Incorrect ESN/MEID from Bell to PM

softech — Tue, 27 Feb 2024 22:24:11 GMT

@muko yes, better to use account number instead of IMEI

Message sent. Please check your community inbox

Re: Incorrect ESN/MEID from Bell to PM

muko — Tue, 27 Feb 2024 23:43:12 GMT

Thank you so much! Called them with the number you provided and they fixed it. For me, they tried my IMEI2 number instead of IMEI1 which ended up working.