topic Re: Update payment methong in Get Support

Update payment methong

Devincurran — Tue, 27 Feb 2024 16:53:01 GMT

I need some help. I have been trying to update my payment method because I lost my old card and have recieved a new one. It will not let me update do I can reactivate service. I cannot submit a ticket keep getting oops message.

Re: Update payment methong

hTideGnow — Tue, 27 Feb 2024 16:55:17 GMT

hi @Devincurran

Yes, many has the same issue. we just asked everyone to try wait an hour and try again. If fails still, wait 24 hours

If you need to pay first, buy a voucher from Shopper Durg mart and load the voucher using *611 for renewal

Re: Update payment methong

Dunkman — Tue, 27 Feb 2024 17:38:05 GMT

@Devincurran

Daily post about updating credit card issues.

Here is some more troubleshooting advice:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844