topic Re: porting issue in Get Support

porting issue

pmmljj — Tue, 27 Feb 2024 16:12:03 GMT

hi last night around 9pm i tried to port from telus to public mobile $24 plan.
i have bought a sim card and used the telus account number to do the port instead of imei.

- no service from the sim card
- used the original telus sim card and was able to get the eversafe text to fully access my public mobile account
- i tried to wait the 5 hours from telus to reply YES that the port is allowed but never got it.

my assumption is the porting has failed? or do i need to wait longer since last night wasnt a standard business hours. or Could a moderator help me re-port, i could try giving 2 imei instead of the telus account.

Re: porting issue

softech — Tue, 27 Feb 2024 16:14:02 GMT

@pmmljj

are you using Physical sim card? if the sim card have no service, first try on a different phone. If issue persists, likley a sim card provisioning issue. It is an easy for for PM support, you will just need to engage them by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: porting issue

pmmljj — Tue, 27 Feb 2024 16:28:49 GMT

yes physical sim card. i just plugged the sim card to my other phone and there is no signal.

ill pm support. thanks