topic Re: Support in Get Support

Support

TimBob — Tue, 27 Feb 2024 15:09:40 GMT

Just joined Public Mobile last evening and shortly after doing so received a text message saying there was a problem transferring my old number. The message also said someone would contact me on my old number shortly, but I haven't heard from anyone. There was also a link in the message as another option for me to follow up. The page the link directed me too resulted in a 502 Server error. The online Chat didn't help, and when I tried submitting a ticket, that page also generated an error. My initial impression of Public is not favorable and I have no idea of what to try next. Any advice?

Re: Support

softech — Tue, 27 Feb 2024 15:11:38 GMT

@TimBob

did you provide the account number of your old provider for porting info? It is safer to provide that then IMEI

There is a number to call to talk to live support, they can update you the status and re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Support

hTideGnow — Tue, 27 Feb 2024 15:12:23 GMT

HI @TimBob

don't wait for them to contact you. call you trasnfer support team. i will send you the phone number to your community inbox

Re: Support

Jason2077 — Tue, 27 Feb 2024 15:57:49 GMT

Hey hTideGnow

I am having the exact same problem as @TimBob . Could you send me the phone number as well?

Thanks