topic Re: Number port failed in Get Support

Number port failed

james123123 — Mon, 25 Mar 2024 03:36:15 GMT

My number port said it failed. But I’m positive the account number I input was correct. I was able to receive the text message to confirm the number change from Fido.

not sure what my next steps should be.

thanks

Re: Number port failed

Handy1 — Tue, 27 Feb 2024 10:31:45 GMT

@james123123 Does Fido sim still work ? I’ll send you the porting team number private message . Give them a call they can give status update on the port or retrigger it if needed. Will also leave you with this direct link to support should they be needed

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number port failed

softech — Tue, 27 Feb 2024 13:04:38 GMT

@james123123

Yes, account number is a safe way for porting request. But did you reply YES to the port authorization text from your old provider within 90 mins ? You can contact porting support team to confirm the porting status