topic Re: Texts in Get Support

Texts

Bubbles04181 — Tue, 27 Feb 2024 12:51:11 GMT

Just ported my number from Rogers and now can't recieve iphone texts. Can send but not recieve. Been over 12 hours.

Re: Texts

Handy1 — Tue, 27 Feb 2024 12:52:41 GMT

@Bubbles04181 I’ll private message you the porting team number . Give them a call for status update on the port . They can re trigger it if needed . And also remember to leave old providers SIM card in the phone to reply YES to the confirmation text to port

Re: Texts

HALIMACS — Tue, 27 Feb 2024 12:54:03 GMT

@Bubbles04181

to be certain, you are referring to SMS texts and not iMessages?

tried turning off iMessage temporarily to see if the messages will all send and receive via SMS

you can also try resetting your network connections after rebooting your device to see if that gets things working

EDIT: if you can receive incoming calls, the problem is unlikely porting related

Re: Texts

Bubbles04181 — Tue, 27 Feb 2024 12:56:11 GMT

Everything else works. Can send texts to iphone but can't receive. Worked before porting.

Re: Texts

HALIMACS — Tue, 27 Feb 2024 12:57:54 GMT

is your device an iPhone?

are the senders sending these as SMS or iMessages?

Ask them to send them strictly as SMS as opposed to iMessage, if that’s what they’re doing.

Re: Texts

Phil_Adelphus — Tue, 27 Feb 2024 13:03:56 GMT

@Bubbles04181 In iMessage settings under Send and Receive, make sure your phone number is selected.

Re: Texts

Sushi_Combo — Tue, 27 Feb 2024 14:47:43 GMT

In some instances, I've noticed doing a reboot can help sort some of these kinks out.