topic Re: Cannot receive text/talk? in Get Support

Cannot receive text/talk?

munknown1234 — Tue, 27 Feb 2024 01:21:49 GMT

Hi, cannot receive text or talk, but can send text and make calls. Tried restarting phone, reseating SIM, airplane on/off, and so far nothing has helped.

Re: Cannot receive text/talk?

Handy1 — Tue, 27 Feb 2024 01:25:03 GMT

@munknown1234 Did you just try to port a number into PM ? If yes did you leave old providers SIM card in the phone to reply YES to the confirmation text to port ?

Re: Cannot receive text/talk?

_ToxicFire_ — Tue, 27 Feb 2024 01:36:55 GMT

What happens when someone trys to text you or calls you?
You may need your account reset by customer service use this link click on send message

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

Re: Cannot receive text/talk?

munknown1234 — Tue, 27 Feb 2024 04:12:23 GMT

When they text, it just looks like a successful text, no error message. When they call, it rings and then goes to voice-mail, but nothing shows on my end.

Re: Cannot receive text/talk?

munknown1234 — Tue, 27 Feb 2024 04:13:41 GMT

Hi, I have been with PM for years. Same sim and number. Changed plans a few months ago but has been working fine on the new plan.

Re: Cannot receive text/talk?

Dunkman — Tue, 27 Feb 2024 04:43:11 GMT

@munknown1234

You might want to network reset of phone. Note: this will erase any saved Wifi passwords.

You can also try the SiM card in another working phone. This will help determine whether hardware issue versus PM service problem.