topic Re: Resend porting request in Get Support

Resend porting request

Thi_Bui0603 — Tue, 27 Feb 2024 05:28:02 GMT

I need an agent to resend another porting request to my provider as I failed to response within 90 minutes time frame.

Re: Resend porting request

Sansan — Tue, 27 Feb 2024 04:07:47 GMT

I will send you the phone number.

Re: Resend porting request

hairbag1 — Tue, 27 Feb 2024 04:10:09 GMT

@Thi_Bui0603

check the little envelop icon on top right side of page to see message sent to you from Sanson.

Re: Resend porting request

Thi_Bui0603 — Tue, 27 Feb 2024 04:19:41 GMT

I tried calling but the bot says my number isn’t available for transfer, and I have to call back regular hour

Re: Resend porting request

Sansan — Tue, 27 Feb 2024 04:24:22 GMT

Check this link

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do.

If it is still the same, then I guess you have to wait until tomorrow to call for the next steps.

Re: Resend porting request

softech — Tue, 27 Feb 2024 04:27:37 GMT

@Sansan wrote:
Check this link
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

@Sansan

this link won't help if OP already submitted the porting request. If the number cannot be ported, it would have error out at that time

@Thi_Bui0603 if you got the message the number isn't available for transfer when you call the porting support team, that could indicate the transfer was completed already. But best to call back tomorrow. After you call and enter your number, if you hear the same message, enter it a second time, you will get connected to an live agent and they can confirm if the port was really completed

Re: Resend porting request

Thi_Bui0603 — Tue, 27 Feb 2024 16:29:34 GMT

Thank you all for your help and suggestion. After going through a great deal of work, it’s finally done for me! So my guess is when I scanned the code for eSIM, my phone turned off my old provider automatically and switch to PM right after I got the port out message. When I sent in the YES message, it was going out from PM sim, here’s the cause of this disaster.
I have to call the number one of you were so kind to provide this morning to ask them to resend the request.

Re: Resend porting request

Sansan — Tue, 27 Feb 2024 16:33:37 GMT

Ok, so if you have to do this again you have to wait first until everything is clear to start moving sim.

Re: Resend porting request

Thi_Bui0603 — Tue, 27 Feb 2024 16:41:16 GMT

I couldn’t, cause I needed to scan the code to activate the porting process. In my case, I needed to switch back from PM to old provider on my phone after it was automatically switched, to process the whole porting process.

Re: Resend porting request

Sansan — Tue, 27 Feb 2024 16:47:44 GMT

Glad it's all sorted out 👏