https://productioncommunity.publicmobile.ca/t5/Get-Support/New-activation/m-p/1147306#M801164 <P>I was signing up with service, i paid what was required (have proof it came from bank) and then i git an error and when able to log back in it is asking for payment again. I am not double paying to set up. How do we rectify this so I can complete the process and see if my number can be ported from one to the other&nbsp;</P> Tue, 27 Feb 2024 04:33:04 GMT Angie1972 2024-02-27T04:33:04Z https://productioncommunity.publicmobile.ca/t5/Get-Support/New-activation/m-p/1147306#M801164 <P>I was signing up with service, i paid what was required (have proof it came from bank) and then i git an error and when able to log back in it is asking for payment again. I am not double paying to set up. How do we rectify this so I can complete the process and see if my number can be ported from one to the other&nbsp;</P> Tue, 27 Feb 2024 04:33:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-activation/m-p/1147306#M801164 Angie1972 2024-02-27T04:33:04Z https://productioncommunity.publicmobile.ca/t5/Get-Support/New-activation/m-p/1147722#M801165 <P>Hey Angie,</P><P>I'm thinking the quickest method would be try again (double pay) and then reach out to Customer Service to have the original payment posted as a credit on your account.&nbsp; Just my thoughts anyway.</P><P>&nbsp;</P><P>You'll need to send a private message to Customer Service to have this sort of issue resolved either way.&nbsp; The image below is how to compose a private message to send.&nbsp; This link should bring you to the private messages in general:&nbsp;&nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A>&nbsp;.&nbsp; The username to send messages to Customer Service is "CS_Agent".&nbsp; I would include your name, address, number, etc in your first message to them.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Fibre_0-1708991096524.png" style="width: 400px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/112968i34BEB63A9165F230/image-size/medium?v=v2&amp;px=400" role="button" title="Fibre_0-1708991096524.png" alt="Fibre_0-1708991096524.png" /></span></P><P>&nbsp;</P> Mon, 26 Feb 2024 23:48:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-activation/m-p/1147722#M801165 Fibre 2024-02-26T23:48:17Z