topic Re: Please cancel the cell phone plan I just signed up for in Get Support

Please cancel the cell phone plan I just signed up for

Steveb0159 — Tue, 27 Feb 2024 01:45:14 GMT

The reason is somehow it's not the plan that they wanted. It says the plan is fifty gigabytes of 5g data for $34. I wanted the 75 gigabytes of 5g data for $40. When i had signed up i had said no i didn't need a SIM card but I actually need a sIm card. I thought I was signing up for my wife's account and she did not need a sim card. I also forgot to enter the referral code. Actually I will keep the plan that it says I have signed up for but I need a sim card.

Re: Please cancel the cell phone plan I just signed up for

softech — Tue, 27 Feb 2024 01:48:04 GMT

@Steveb0159

some are fixable.

the referral code, you can ask support to add it back

the $40-75GB is not new activation only, you can go into My Account and schedule a change for next month

the sim card, why you need it ? because it failed to activate esim?

if you still want to contact agent, you can message them (yes, message them for the referral code)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Please cancel the cell phone plan I just signed up for

fixin — Tue, 27 Feb 2024 01:50:20 GMT

@Steveb0159 - Contact CS_Agent for a refund & or getting the referral code in place to save. Also, the eSIM function needs an eSIM compatible phone. Physical SIM is what most (Or all of the phone manufacturers) use nowadays including the eSIM functionality.

⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - ~~CS_Agent will typically get back to you within 48 hours~~. CS_Agent is currently on overload from the New Activations Only Plans, so the minimum wait time is possibly 12 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Please ensure that you pay attention for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Please cancel the cell phone plan I just signed up for

LitlLdy — Tue, 27 Feb 2024 02:11:23 GMT

@Steveb0159 , if you have Amazon with Prime Membership you get free shipping & you can get the Public Mobile SIM Card for $4.99. I received mine within 2 days of ordering it!

Public Mobile Prepaid SIM Card

Edited info!