topic Question on moving ESIM in Get Support

Question on moving ESIM

Sushi_Combo — Tue, 27 Feb 2024 05:39:02 GMT

Hi everyone,

Apologies if this might have been asked, link to a post if needed.

Just subscribed to PM today with ESIM, now if I decide to upgrade to a new phone, am I able to request for a new ESIM in My account page? What is the process of moving this over to the new phone?

Re: Question on moving ESIM

softech — Tue, 27 Feb 2024 01:22:29 GMT

@Sushi_Combo

For eSIM with new phone, you have to re-buy a new one for $5.
Yes, while eSIM is "cool", there are disadvantages as well. For eSIM, if you have a new phone, or if you ever wipe your phone, you will have to re-buy a new eSIM again. There is no such problem with Physical sim card.

To rebuy new eSIM, First, download the app on your new phone, click ⊕ or ⧁ at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now. You can buy and install eSIM from there

Re: Question on moving ESIM

Sansan — Tue, 27 Feb 2024 01:23:20 GMT

You cannot transfer esim to a new phone. You have to purchase a new one. Either esim or physical sim. You can download the public mobile app and buy one under the subscription and add on section.

Re: Question on moving ESIM

Sushi_Combo — Tue, 27 Feb 2024 01:25:30 GMT

Thanks folks, this what I needed to know. The Esim cost is pretty low compared to TELUS ESIM's so that's a bit of a surprise.