topic Re: Power of Attorney in Get Support

Power of Attorney

CdnGeo — Tue, 27 Feb 2024 00:17:26 GMT

How do I upload a power of attorney to be able to port a number

Re: Power of Attorney

Handy1 — Tue, 27 Feb 2024 00:19:37 GMT

@CdnGeo You porting in to PM or out ? In any event you start the porting process with new carrier leaving old providers SIM card in the phone . You will get a text from old provider and you need to reply YES to the confirmation text to port . That’s it no power of attorney needed

Re: Power of Attorney

softech — Tue, 27 Feb 2024 00:19:39 GMT

@CdnGeo Poring out? Public Mobile does not need that. All they need is for you to have an active account with and able to receive text from your phone to approve the porting within 90 mins

Re: Power of Attorney

Sansan — Tue, 27 Feb 2024 00:20:04 GMT

Please note that public mobile does not verify the name on the account. You just have to make sure that the name on the account that you porting from is in the correct name.

Re: Power of Attorney

CdnGeo — Tue, 27 Feb 2024 00:21:03 GMT

I did all of this and now I am on the phone with a phone rep (not Public) and they are saying I have to submit a copy of the POA to Public Mobile or I cannot port the number.

Re: Power of Attorney

hTideGnow — Tue, 27 Feb 2024 00:21:09 GMT

HI @CdnGeo

porting in our out?

if porting out, is the account active and you can receive text? PM will send you a text for approval

if any trouble with that arrangement, you can talk to PM agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Power of Attorney

softech — Tue, 27 Feb 2024 00:22:56 GMT

@CdnGeo wrote:
I did all of this and now I am on the phone with a phone rep (not Public) and they are saying I have to submit a copy of the POA to Public Mobile or I cannot port the number.

@CdnGeo

you don't have to. Are you trying to port out a number from PM? or porting in?

you just need to provide the new provider the phone number and PM account number

if you are porting in, PM definitely does not need a POA

Re: Power of Attorney

CdnGeo — Tue, 27 Feb 2024 00:26:34 GMT

Porting in and now in limbo. Not even sure why this occurred but I am having a big problem getting from Fido to Public.

Re: Power of Attorney

Sansan — Tue, 27 Feb 2024 00:27:59 GMT

Public mobile does not verify name and address. You can put whatever you want

Re: Power of Attorney

Handy1 — Tue, 27 Feb 2024 00:28:36 GMT

@CdnGeo I’ll send you the porting team number private message they can re trigger the port request for you

Re: Power of Attorney

CdnGeo — Tue, 27 Feb 2024 00:30:43 GMT

I am trying to port the number from Fido to public. I paid for the service, replied YES and thought it was all done.

But here I am, on the phone with someone who is supposed to approve the port and won't because the POA needs to be submitted to Public.

Re: Power of Attorney

Boki — Tue, 27 Feb 2024 00:39:06 GMT

Never heard of need for POA to port number to/from Public mobile????

Just follow procedure: initiate port, keep old sim in a phone, reply Yes within 90 minutes. All done.

Re: Power of Attorney

Sansan — Tue, 27 Feb 2024 00:43:17 GMT

@CdnGeo your phone guy says you need to submit poa to Public Mobile first in order for port to be done, how would he be able to verify that you did??

Doesn't make sense!!

Re: Power of Attorney

fixin — Tue, 27 Feb 2024 00:55:10 GMT

@CdnGeo - It probably is a Fido porting out Problem, but if you aren't able to port into Public Mobile after re-sending the port request sent by @Handy1 , try this checker (Koodo Branded but works with Telus & Public Mobile also) https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Power of Attorney

DennyCrane — Tue, 27 Feb 2024 02:33:12 GMT

If PM requested POA documentation, then they should have also provided instruction on how to provide it. It's a long document, so uploading as an image via a direct message isn't a great option.

I'm not clear on what the scenario is though. If you opened the new PM account in the same name that is on the current account (your old provider), I don't see what the concern is.

If you're trying to act on the account holders behalf, then yes it could be reasonable for them to verify that you are POA for the account holder.