topic Re: Transfer number issue in Get Support

Transfer number issue

Jay302 — Mon, 26 Feb 2024 23:34:59 GMT

I’m having an issue transferring my bell number to public mobile. I never received the text from bell so called them and the manually approved the transfer. Right now I can call and text out but I’m not receiving calls or text. The number in question is xxxxxxxxxxxxxx

Re: Transfer number issue

Chalupa_Batman — Mon, 26 Feb 2024 23:35:37 GMT

Hi @Jay302

Hey there. There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer number issue

Handy1 — Mon, 26 Feb 2024 23:35:47 GMT

@Jay302 No worries I’ll send you the porting team number private message , they can re trigger the port request for you

Re: Transfer number issue

computergeek541 — Mon, 26 Feb 2024 23:36:33 GMT

@Jay302 wrote:
I’m having an issue transferring my bell number to public mobile. I never received the text from bell so called them and the manually approved the transfer. Right now I can call and text out but I’m not receiving calls or text. The number in question is xxxxxxxxxxxxxx

It can take a few hours for the number porting to finalize if you ported from another cell phone copany. Until then, your Bell service will continue working. Is phone number coming from Bell Mobility or from Bell Canada. Transfers from Bell Canada could take a few days as it would be a landline.

Re: Transfer number issue

Jay302 — Mon, 26 Feb 2024 23:38:16 GMT

Call me at ###-###-####

Re: Transfer number issue

softech — Mon, 26 Feb 2024 23:39:35 GMT

@Jay302

We are just customers like you. for your own protection, please do not post your number here.

For your issue, please contact porting support team. You probably have the phone number already, check your Community inbox

Re: Transfer number issue

computergeek541 — Mon, 26 Feb 2024 23:39:51 GMT

@Chalupa_Batman wrote:
Hi @Jay302
Hey there. There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

At present, not enough infromation has been provided to know if that recommendation would be needed. The number porting could still be in process as we don't have any information about how long the customer waited before contacting Bell.

Re: Transfer number issue

Jay302 — Mon, 26 Feb 2024 23:46:29 GMT

Hi I’m new to this community so I do see your private message

Re: Transfer number issue

computergeek541 — Mon, 26 Feb 2024 23:50:47 GMT

@Jay302 wrote:
Hi I’m new to this community so I do see your private message

I didn't send a private message. My advice to actually not to call the porting team yet until a few other questions have been answered first. While calling them could end up fixing things, it could also be premature if the number porting is still in process.

Re: Transfer number issue

Chalupa_Batman — Tue, 27 Feb 2024 00:11:58 GMT

See @computergeek541 , here's the confusing part because it sounds like it's a porting issue. Here below you say it may not be recommended. Yet another Oracle @softech says to call the porting team. Two Oracles saying two different things. Who do we as a community take the advice from?

@computergeek541 wrote:
@Chalupa_Batman wrote:
Hi @Jay302
Hey there. There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
At present, not enough infromation has been provided to know if that recommendation would be needed. The number porting could still be in process as we don't have any information about how long the customer waited before contacting Bell.

@softech wrote:
@Jay302
We are just customers like you. for your own protection, please do not post your number here.
For your issue, please contact porting support team. You probably have the phone number already, check your Community inbox