topic Re: Port confirmation text in Get Support

Port confirmation text

Courtneyh01 — Mon, 26 Feb 2024 04:32:48 GMT

Stuck at step 6, seems like a lot of people have this issue. I won’t reload or let me go back to try again and re send sms to transfer number. I wasn’t able to receive the text. I just need it resent. Help please!

Re: Port confirmation text

softech — Mon, 26 Feb 2024 04:36:01 GMT

@Courtneyh01 physical sim or esim?

can you at least able to make outgoing calls?

For port, there is a number to call to talk to live support to get the port status, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Port confirmation text

Courtneyh01 — Mon, 26 Feb 2024 04:37:58 GMT

I took out my old sims before confirming the text, I still have my old plan active. So I can make calls. Physical SIM. I will attempt to call

Re: Port confirmation text

Courtneyh01 — Mon, 26 Feb 2024 22:54:07 GMT

They weren’t able to help because the 90 minutes were past. They had no idea about anything

Re: Port confirmation text

softech — Mon, 26 Feb 2024 22:55:17 GMT

@Courtneyh01

the team I sent you should be able to re-trigger the process as long as the port request is not over a month. You can try calling again

But at the same time, message PM support , they can for sure help , just take a bit longer

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there