topic Re: PUK code in Get Support

PUK code

Kar9 — Tue, 27 Feb 2024 00:10:27 GMT

I accidentally locked my sim card and don't know where too get a PUK code..

Re: PUK code

softech — Mon, 26 Feb 2024 22:37:06 GMT

sound like it is a sim card pin error, yes, support can help

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

Re: PUK code

CS_Agent — Wed, 28 Feb 2024 14:04:07 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.

Public Mobile Team.

Re: PUK code

lyy — Sat, 02 Mar 2024 19:19:23 GMT

hii！ I need the puk code as well please!!

Re: PUK code

computergeek541 — Sat, 02 Mar 2024 19:31:22 GMT

@lyy wrote:
hii！ I need the puk code as well please!!

For the SIM card's PUK, please opne a ticket to contact a customer support agent. Posting a message here generally won't get their attention. To open a ticket, use the chatbot in the following link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: PUK code

hTideGnow — Sat, 02 Mar 2024 19:34:33 GMT

hi @lyy

for sim card puk, please submit a ticket with CS Agent here using Chatbot. Click on the bubble and start by typing "Submit ticket", Choose "Contact Us" and then "Other". If any issue with ticket submission, you can then submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437