topic Re: Port request Not Complete in Get Support

Port request Not Complete

isles_fan77 — Tue, 27 Feb 2024 00:14:07 GMT

I made a port request over 5 hrs ago. I'm able to make calls but haven't been able to receive calls. Calls are still going to my old provider

Re: Port request Not Complete

Handy1 — Mon, 26 Feb 2024 22:04:12 GMT

@isles_fan77 Did you reply YES to the text confirmation? Leaving old provider SIM card in the phone ? Or not get a text at all ? No worries I’ll send you the porting team number private message and the can re trigger the port request for you

Re: Port request Not Complete

isles_fan77 — Mon, 26 Feb 2024 22:05:58 GMT

I replied yes but also got a message for public saying I my account number was incorrect with the other provider

Re: Port request Not Complete

softech — Mon, 26 Feb 2024 22:07:27 GMT

@isles_fan77

check the account number again with the old carrier and call the porting team to confirm and update the information

Re: Port request Not Complete

Handy1 — Mon, 26 Feb 2024 22:08:25 GMT

@isles_fan77 Call the number I sent to your inbox and give them old provider account number and not the IMEI .they can re trigger port for you . Use this link to the inbox for number

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage