topic Sim not working in Get Support

Sim not working

shams7157 — Mon, 26 Feb 2024 22:03:46 GMT

I have done all the trouble shooting. It is still not working.

Re: Sim not working

softech — Mon, 26 Feb 2024 22:04:58 GMT

@shams7157

physical or esim?

what phone do you have? iPhone or Android?

Re: Sim not working

Handy1 — Mon, 26 Feb 2024 22:04:59 GMT

@shams7157 Please

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim not working

shams7157 — Mon, 26 Feb 2024 22:09:09 GMT

Physical sim. iPhone.

Re: Sim not working

softech — Mon, 26 Feb 2024 22:11:37 GMT

@shams7157

new activation or existing customer?

you have another phone to test the sim card? What exact message is that? SOS? Sim not provisioned? or No network?

Re: Sim not working

shams7157 — Mon, 26 Feb 2024 22:12:51 GMT

New activation. I have tested in another phone too. Did all the trouble shooting. It says SOS.

Re: Sim not working

softech — Mon, 26 Feb 2024 22:15:33 GMT

@shams7157

just want to make sure, you have used the app and got passed the phone number/porting step, right?

If you have gone all the way to step 6 on the app, then yes, sound like a sim card provisioning problem. Easy fix for PM support but you will need to open ticket with PM support by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But if you have not used the PM app for subscription yet, then the subscription process is not completed. You need to download Public Mobile app, login and finish the activation.

Re: Sim not working

shams7157 — Mon, 26 Feb 2024 22:17:57 GMT

I am unable to create a ticket either. Did all the troubleshooting regarding that too. Also tried directing messaging. No response yet.

Re: Sim not working

softech — Mon, 26 Feb 2024 22:19:23 GMT

@shams7157

You were probably using Chatbot, but Chatbot is not working.

Instead, use this link for direct message with CS agent, it will work:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Sim not working

shams7157 — Mon, 26 Feb 2024 22:20:37 GMT

Yes I did it through that way. I have sent a direct message. Been over 2 hours but no response.