topic Re: Subscription Not Activated - Public mobile App in Get Support

Subscription Not Activated - Public mobile App

DanDme — Tue, 27 Feb 2024 00:15:46 GMT

Hi,

I purchased $24 plan . Downloaded the PM app and picked "transfer number" option in the activation process.

I picked koodo from the list , entered my IME number, and at the end I got the message :

"Subscription Not Activated"

"Something didn't go right while activating your subscription".

I checked my credit card account and the payment has gone throught.

Please help me to solve this problem.

Danley

softech — Mon, 26 Feb 2024 21:41:22 GMT

try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

DanDme — Mon, 26 Feb 2024 21:44:40 GMT

Thanks @softech. I already tried those steps few times , but no luck :(.

I opened the ticker , thanks for the link

softech — Mon, 26 Feb 2024 21:48:44 GMT

@DanDme and are you activating esim or physical sim?

DanDme — Mon, 26 Feb 2024 21:57:25 GMT

@softech , Physical