topic Re: Can't recieve calls or texts in Get Support

Can't recieve calls or texts

cjd — Tue, 27 Feb 2024 00:21:53 GMT

Starting to day I can't receive text and all calls go to voicemail.

I can make calls and send texts

Checked settings on my phone and all looks OK.

Any suggestions?

Re: Can't recieve calls or texts

hairbag1 — Mon, 26 Feb 2024 18:12:54 GMT

@cjd

are you a recently new customer of PM ? Did you recently attempt to port your number in to PM from previous network ?

Re: Can't recieve calls or texts

cjd — Mon, 26 Feb 2024 18:40:31 GMT

Long time customer.

No number change or porting.

Re: Can't recieve calls or texts

on2wheels — Mon, 26 Feb 2024 19:24:30 GMT

Has your credit card recently expired? Or already expired? They suspended one of my accounts last weekend without warning after the card expired 10months ago. it was on iphone so it couldnt call or text but imessage still worked.

I suggest you check your method of payment and try to update it proactively so you don't get caught like I did. I'm still waiting to have it fixed.

We need people with CIBC Visa cards to try to update the card info so I know if i'ts just me or the whole system isn't accepting visa from them.

Re: Can't recieve calls or texts

Nami19 — Mon, 26 Feb 2024 20:07:53 GMT

This happened to me on Saturday and ongoing since, i can call/text out but cant receive calls/texts. Been with PM for a long time, no payment/data issues. Messed around with flight mode/reset internet settings/ restarted. nothing. frustrating.

Re: Can't recieve calls or texts

cjd — Mon, 26 Feb 2024 21:12:58 GMT

Credit card is not the issue. My account is paid up until end of April

Re: Can't recieve calls or texts

cjd — Mon, 26 Feb 2024 21:13:47 GMT

Yes, that is my situation.

Nothing incoming works but outgoing is fine.