US plan

Rita112 — Mon, 26 Feb 2024 20:02:56 GMT

I got an add on for US plan and it didn’t work, how do I get my $31.50 back please

Re: US plan

softech — Mon, 26 Feb 2024 20:08:35 GMT

are you back in Canada yet? If you are still in US, try these:

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: US plan

hTideGnow — Mon, 26 Feb 2024 20:09:16 GMT

HI @Rita112

if the add-on was not used at all, usually PM support agent will agree to put the fund back to the account. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic US plan in Get Support

US plan

Re: US plan

Re: US plan