topic Activation problem in Get Support

Activation problem

Kaipham — Mon, 26 Feb 2024 19:47:32 GMT

My eSim has already actived but I still can’t receive text

Re: Activation problem

Handy1 — Mon, 26 Feb 2024 20:15:46 GMT

@Kaipham Have you rebooted the phone ? Can also try resetting network settings see if that helps also . Just know that doing this will erase and wifi passwords you may have so you have to re enter them and re lair and Bluetooth devices you have connected

Re: Activation problem

Frugal — Mon, 26 Feb 2024 19:55:15 GMT

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation problem

hTideGnow — Mon, 26 Feb 2024 19:59:39 GMT

HI @Kaipham

just text? you sure you are receiving incoming calls? Even people in other carriers like Rogers?

Likely your porting was not completed I will send you the porting team number to your community inbox. Please call them