topic Re: Esim for 5G? in Get Support

Esim for 5G?

Cmk1 — Tue, 27 Feb 2024 00:20:31 GMT

Do I need to use an ESim for the 5G plans? I just renewed my subscription to a 5G plan and now my phone doesn't work and says that I'm not activated on the network. Or is there something else I need to do?

Re: Esim for 5G?

hTideGnow — Mon, 26 Feb 2024 18:55:25 GMT

HI @Cmk1

no, regular sim works for 5G too

Try to reboot your phone, and click Reset all networks and test again

if still not working, it is a problem on the account, not uncommon for plan change. You will need to check with CS agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim for 5G?

Handy1 — Mon, 26 Feb 2024 18:55:26 GMT

@Cmk1 No you don’t your old sim will work just fine . Just change your network to 5G auto . Also note even with phone set to 4G/LTE you will still see better speeds of 100mbs 4G plan with phone set to 4G/LTE being in 5G plan and also it’s probably best to leave it on 4G/LTE battery won’t drain as quickly and phone won’t run as warm being on 5G

Re: Esim for 5G?

Cmk1 — Mon, 26 Feb 2024 18:59:55 GMT

Thank you, I tried rebooting it and resetting networks and still nothing. I submitted a ticket to CS Agent about 4 or 5 hours ago and still haven't heard back

Re: Esim for 5G?

hTideGnow — Mon, 26 Feb 2024 19:00:59 GMT

HI @Cmk1

agent usually reply in 2 to 4 hours. Maybe still have tickets from the weekend. Please message them again

Re: Esim for 5G?

Cmk1 — Mon, 26 Feb 2024 19:03:41 GMT

Just sent them another message - thank you