topic Re: My Account in Get Support

My Account

50 — Mon, 26 Feb 2024 16:53:15 GMT

I’m trying to change my phone number. It tells me to go to My account, and find Phone section. I can’t seem to get off the cover page.

Re: My Account

hTideGnow — Mon, 26 Feb 2024 16:54:32 GMT

HI @50

click Profile and you will see the phone number there, click the pencil besides that and you can update your phone number

Re: My Account

softech — Mon, 26 Feb 2024 16:56:46 GMT

@50

Login to My Account, click Profile, and you can update the phone number by clicking on the pencil to the right of the phone number there

https://myaccount.publicmobile.ca/en/account/profile/update/phone-number

if you are unable to see the Profile page, use this direct link on a browser to get to phone number changing page:
https://myaccount.publicmobile.ca/en/account/profile/update/phone-number

If you are using the app or browser on the phone, you can click ⊕ or ⧁ at the bottom left to bring up the menu and go to Profile that way

Re: My Account

Handy1 — Mon, 26 Feb 2024 16:57:59 GMT

@50

Change # on profile tabs

Re: My Account

Phil_Adelphus — Mon, 26 Feb 2024 17:37:36 GMT

@50 If you don't see the slide out menu on the left shown in the pictures, look for a v next to the shopping card icon near the top right and tap that. It used to be that on a browser there was a > at the bottom left to slide out the navigation menu but that changed a week or so ago, on my browser at least.

Re: My Account

BKNS27 — Mon, 26 Feb 2024 17:44:44 GMT

@50

Sounds like you are on the PM app. My friend indicated that the app is not user friendly.

Just click on + in circle bottom left>Profile>My Phone Number and click on the pencil icon to change.