topic Re: No Network Connection in Get Support

No Network Connection

lost_explorer — Mon, 26 Feb 2024 16:35:44 GMT

My phone is connected to Public Mobile, but it says "no connection."
I've tried restarting my phone, and resetting the network connections, but no luck.

I can't text, make phone calls, or use data.

Re: No Network Connection

hairbag1 — Mon, 26 Feb 2024 16:46:02 GMT

@lost_explorer

are you a new PM customer...did you attempt to port your number from previous network ? Can you try that sim in a different cellphone ?

Re: No Network Connection

lost_explorer — Mon, 26 Feb 2024 16:48:16 GMT

I've been a customer for several months. A friend of mine, who's also with public mobile, is experiencing the same issues.

Re: No Network Connection

hTideGnow — Mon, 26 Feb 2024 16:49:40 GMT

HI @lost_explorer

which area you are in?

check Telus outage : https://www.telus.com/en/ab/outages

Re: No Network Connection

Sansan — Mon, 26 Feb 2024 16:51:06 GMT

There was some sort of usage yesterday. Perhaps still ongoing...

Re: No Network Connection

will13am — Mon, 26 Feb 2024 16:52:24 GMT

@lost_explorer wrote:
I've been a customer for several months. A friend of mine, who's also with public mobile, is experiencing the same issues.

Sounds like a genuine local outage. There was a data outage reported yesterday. I am not seeing any issues in the GTA at the moment.

Re: No Network Connection

lost_explorer — Mon, 26 Feb 2024 16:55:48 GMT

Thanks for pointing that out. I'm in southern Manitoba, so no outages are listed for that region. At least, not yet.

Re: No Network Connection

greengardener — Mon, 26 Feb 2024 17:28:31 GMT

DownDetector.ca is showing show issues in the Telus family ATM but nothing like last evening's problem.I've been OK in central-eastern ON all morning. Big Red and Big Blue situation is much worse this noon hour.

Re: No Network Connection

summonerson — Mon, 26 Feb 2024 17:45:49 GMT

Also in South Manitoba here, and I am experiencing notably low signal strength and sometimes complete outage.

Re: No Network Connection

Nir01 — Mon, 26 Feb 2024 17:54:41 GMT

I am here in Steinbach MB and from this morning I have also experienced no network in phone for Public Mobile.

Re: No Network Connection

lost_explorer — Mon, 26 Feb 2024 18:59:00 GMT

Telus is now reporting that they have identified a failure in their network affecting southeastern Manitoba.

"The cause of the issue has been identified, and equipment to support repair efforts are being sourced. There is currently no estimated time of restoration."