topic Re: porting/esim issue in Get Support

porting/esim issue

ericrleung — Mon, 26 Feb 2024 02:27:03 GMT

Accidentally put physical IMEI instead of esim IMEI. Sent a private message to CS_Agent but can't call other numbers since the number no longer works.

Re: porting/esim issue

softech — Mon, 26 Feb 2024 02:28:05 GMT

@ericrleung

There is a number to call to talk to live support and update the info, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: porting/esim issue

hTideGnow — Mon, 26 Feb 2024 02:28:35 GMT

HI @ericrleung

call the porting support team. I will send you the phone number to your Community inbox