topic Re: "Resume activation" loop. It looks I am getting forced to activate some new subscripti in Get Support

"Resume activation" loop. It looks I am getting forced to activate some new subscription.

Mixizi2121 — Mon, 26 Feb 2024 01:50:27 GMT

On login I am asked to confirm some activation of a new plan. I never subscribed to a new plan, I am happy with mine. The reason I was logging in was to change my payment method. Unable to go past page "resume activation" or "log out"

What is going on?

Re: "Resume activation" loop. It looks I am getting forced to activate some new subscripti

softech — Mon, 26 Feb 2024 01:52:16 GMT

@Mixizi2121

with this error, it usually means your Eversafe login is not properly linked to your My Account. Easy fix for PM support, please engage them by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: "Resume activation" loop. It looks I am getting forced to activate some new subscripti

hTideGnow — Mon, 26 Feb 2024 01:52:49 GMT

HI @Mixizi2121

you will need CS agent help to fix the login issue. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437