Number Port-in not working

CalvinC2 — Mon, 26 Feb 2024 05:17:37 GMT

I tried porting in my phone number to Public Mobile this morning from Rogers and I accidently entered the wrong IMEI number. I got an automated text message saying that the port in failed from Public mobile and that someone will reach out but I still have not received any contacts from Public Mobile.

Is there a phone number that I can call to redo the port-in? I contacted Rogers and they said that they cant do anything as the request was already sent to Telus and that only Telus could cancel the port-in.

Re: Number Port-in not working

softech — Mon, 26 Feb 2024 01:28:00 GMT

@CalvinC2

There is a number to call to talk to live support and you can update them with the account number. They can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

topic Number Port-in not working in Get Support

Number Port-in not working

Re: Number Port-in not working