Payment Update

Bma — Sun, 25 Feb 2024 23:48:05 GMT

When is the credit card update issue going to be fixed?

Re: Payment Update

softech — Sun, 25 Feb 2024 23:50:30 GMT

@Bma not sure. It has been an on and off issue for or so e people

If it does not work the first time and you don't need to make a payment urgently, wait 24 hours and try again. Also, please try using BOTH browser and Public Mobile App, some reported they have success after trying with the different method to access My Account.
When you test with browser, try using Incognito mode
When you test with app and if app was already installed, uninstall it first, clear the cache for your default browser on the phone, then reboot the phone and reinstall the app

Also, while PM is not sending name/address info to credit card for posting payment, it looks like they still have some kind of validation now when updating new credit card. So, make sure you have the correct address and postal code on your My Account's Profile and match those on your credit card. Also, check the name on your profile. If you have a very long name, maybe try shortening it with initials.

And, if you need to make payment urgently to resume service, you can get a voucher from SDM/London Drug/711/Shell and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later

If nothing works, best to open ticket with PM support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment Update

Sansan — Sun, 25 Feb 2024 23:52:38 GMT

Hopefully soon. My card is months away, but I'm soon going to start to worry I'm a bit

topic Re: Payment Update in Get Support

Payment Update

Re: Payment Update

Re: Payment Update