topic Re: Ported over wrong line in Get Support

Ported over wrong line

NatalieC1 — Sun, 25 Feb 2024 22:29:43 GMT

Hi,

I bought a subscription but ported over wrong number. How do I rectify that please?

Re: Ported over wrong line

Chalupa_Batman — Sun, 25 Feb 2024 22:33:13 GMT

Oh wow. I've never seen something like this here before. I honestly don't think there is anything you can do. Even reaching out to a CS Agent I don't think will help. I think once you've ported a number, the other service provider closes the account. No turning back. Only option is if the port wasn't 100% successful. So let me ask you this. If you place your old providers SIM card in your phone, do you still have service? If so, there MAY be a chance and it's best to reach out to them to fix it. If you can't text or make calls with your old providers SIM card, game over.

Re: Ported over wrong line

softech — Sun, 25 Feb 2024 22:33:04 GMT

@NatalieC1

if the number was fully ported over here, I am afraid there is much you can do. Please message support and discuss the situation with them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But if the number was not completed ported yet, there is a number you can call to talk to porting team to update the correct info. I will send you the number to your Community inbox.

Re: Ported over wrong line

Sansan — Sun, 25 Feb 2024 22:34:02 GMT

I assume that you have to port it back

Re: Ported over wrong line

Chalupa_Batman — Sun, 25 Feb 2024 22:43:17 GMT

Actually @Sansan and @NatalieC1 . Depending on where you ported from, why don't you just hold off a bit, like up to a week or 2. That way, if it's one of the Big 3 you came from, the Winback team will reach out and offer you a deal to come back to them. For now, port over the number you ACTUALLY want ported over. Win Win in my opinion.

Re: Ported over wrong line

DennyCrane — Sun, 25 Feb 2024 22:45:20 GMT

You'd have to call your old provider and see if they can reinstate your account and port the number back. You'd then have to reopen a new account with PM and initiate a port for the correct line. You'll unfortunately forgo anything you've prepaid to PM already.

Re: Ported over wrong line

BKNS27 — Sun, 25 Feb 2024 23:10:04 GMT

@NatalieC1

As long as the wrong number, IMEI or account number doesn’t match. The owner of the wrong number will not get text to confirm the porting.

Just contact a CS_Agent to restart the porting process to the correct number.