topic Re: 90 day subscription in Get Support

90 day subscription

LoriLK — Sun, 25 Feb 2024 19:04:04 GMT

Ok if I change plans - after 3 years - and upgradde to the Can Us plan - can someone clarify the 90 subscription in the fine print - data renews every 90 days - If I do not opt for this (or is it an option) do I keep the month to month?

Re: 90 day subscription

hairbag1 — Sun, 25 Feb 2024 19:10:14 GMT

@LoriLK

I can't find any Can/US plans for existing customer on a 90 day option...only 30 day options available.

Re: 90 day subscription

Chalupa_Batman — Sun, 25 Feb 2024 19:32:01 GMT

Good afternoon @LoriLK

I just took another look at the current Can/US offers and none of them have the 90 day option. Therefore, they would all be 30 day options. AND it's only 75GB of data, not unlimited if you chose the $40 offer.

Re: 90 day subscription

LoriLK — Sun, 25 Feb 2024 19:52:58 GMT

Much better than her 1 GB LOL

Re: 90 day subscription

Chalupa_Batman — Sun, 25 Feb 2024 20:01:48 GMT

Very valid point. So you're on the $25 plan it seems. Yes, 75GB is nice to play with and not have to worry about being stopped at 1GB.

Here's the thing. If you ARE on the $25 1GB plan, reach out to a CS Agent and kindly ask them if you are able to upgrade to the $34 50GB Can/US plan.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It never hurts to ask. And for the extra $9, it's worth it. Just know it may take up to 12 hours to hear back as they are swamped.

Re: 90 day subscription

LoriLK — Sun, 25 Feb 2024 22:22:32 GMT

Thanks I have tried all day to reach out but keep getting an error message

Re: 90 day subscription

LoriLK — Sun, 25 Feb 2024 22:24:10 GMT

is the $34 one 5G?

Re: 90 day subscription

Chalupa_Batman — Fri, 01 Mar 2024 00:07:16 GMT

Hey @LoriLK

So very sorry I didn't respond. I get messages when folks @Chalupa_Batman me but don't get any notices when "in response to Chalupa_Batman". I must figure it out one day. LOL

Yes. This is a 5G plan. Hope you got it.